EarthCam uses FedEx as its shipping provider, allowing customers within the continental US to receive their packages virtually overnight. Your shipping cost will include automatic insurance for all your packages, as well as nationwide tracking of your order. The shipping charges are determined by the weight of the product along with the shipping service charge; whenever possible, multiple orders will be shipped together to reduce said charges. To determine the time it takes to ship your item, the availability of our products are listed on our site. EarthCam is continually searching to improve its shipping methods and protocols; should there be any changes, they will be posted on this page so that you will be made continually aware of our growth and improvement.
Should you wish to return an item, please contact an EarthCam representative to discuss the return. All returned items must include the RMA number issued by an EarthCam representative to be considered valid; no packages will be accepted without the RMA number, and will be returned to the sender. All sales are final on custom orders.
We will do our best to accommodate your request, provided that the return occurs within 30 days of the purchase date and is accompanied by the original receipt or invoice. All packages being returned must be returned to EarthCam unopened in their original packaging. All returned items will be subject to a 15% restocking fee, and all camera configuration fees are nonrefundable.
Tracking your package
Once your order has been packaged and shipped, you can track your order through WebCamStore.com using your order number and zip code.
Click here to track your order.
In addtion, EarthCam will send an email to your address with a FedEx Tracking Number and a link to the FedEx tracking site.
In keeping with the EarthCam tradition of bringing satisfaction to our customers, a notice will be posted on this page should there be any changes made to these protocols. If at any time this procedure is changed or modified there will be a posted notice on this page so the customer is aware of these changes.