Operational Information for Affiliates and Viewers Regarding COVID-19


With the spread of Coronavirus (COVID-19) and associated restrictions and precautions we find ourselves continually adapting to a rapidly-evolving situation. First and foremost, our hearts go out to everyone around the world impacted, either directly or indirectly, by COVID-19. Our number one priority is the health and safety of our employees and clients who rely on our services for their operational continuity.


Our facilities are currently operating with reduced onsite personnel and plans are in place so that we may maintain this while ensuring the well-being of all employees. As the work-from-home model has become a necessity we continue to bolster infrastructure and technology solutions for optimal collaboration and performance. We are following CDC recommended practices for maintaining healthy business operations for the personnel who have to remain onsite and have implemented strict regimens of cleaning and limiting exposure between groups and outside contacts. Our manufacturing and shipping will continue short of a complete country wide shut down. We are committed to making sure our clients have what they need to effectively monitor their sites remotely.


Our sales, technical support and client services departments are all available to take your calls. We continue to ship, install and support systems to meet demand for remote monitoring capabilities, which are growing by the minute. We are also making significant resources available to state and local governments by way of donation, to help with monitoring, awareness and public outreach.


You can reach our sales department at 1-800-327-8422 and technical support at 1-201-403-2900 during our normal business hours; Monday through Friday, 8:30 a.m. to 6:30 p.m. Eastern Time, or as always, you can contact us online. We are continually monitoring our supply chain and vendor sources. If our business hours change or if we need to adjust our shipping times, we will inform you as soon as possible.


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